Skip to main content
Seating chart FAQ's

How seated tickets are different to other ticket types

Rhio avatar
Written by Rhio
Updated over 3 months ago

Seated tickets are a different type of ticket type. They are linked to a seating chart.

Because of this, there are some differences between seated tickets and other types of tickets.

  • Seated ticket quantities are controlled by a mixture of the categories on your seating chart and the ticket type quantity. If you set a higher event/ticket type quantity than in your seating chart, you can't sell more seats than in your chart.

    • Example 1: if I have a seating chart with 100 general admission seats, and a general admission seated ticket type with a quantity of 50, I will only be able to sell 50 seats.

    • Example 2: if I have a seating chart with 100 general admission seats, and a general admission seated ticket type with a quantity of 150, I will only be able to sell 100 seats.

  • To hold seated tickets, it's a bit different from the hold function for other ticket types. Please see: How to put seated tickets on hold.

  • You can't add seated tickets to ticket groups.

  • You can't add seated tickets to ticket bundles.

  • You can't set a minimum quantity per seated ticket order.

  • You can't import seated tickets.

  • A seat reservation counts as one chargeable usage. In addition, normal ticketing fees apply.

    • An order for 2 £10 seated tickets incurs 4 x Ticket Tailor usage fees (2 x seat reservations, 2 x paid tickets).

    • An order for 2 free seated tickets incurs 2 x Ticket Tailor usage fees (2 x seat reservations, 0 usage fee for free tickets).

Did this answer your question?