Keep all of your ticket sales, reporting and event revenue in one place by selling tickets and checking in at the door with the same free Ticket Tailor Check-in App.
To sell tickets and take in-person orders at your event, you will need to set up your device and take payment for in-person orders via Stripe Tap To Pay, or by an external method (e.g. cash) recorded as an operator payment.
What you will need to take in-person orders
An iPhone (not iPad) iOS version 17 or higher, or Android device version Android 11 or higher, with Near Field Communication (NFC) capability and NFC enabled, and the Ticket Tailor Check-in app installed. Tell me more
Your device must have a passcode set up for Tap To Pay to work properly.
A Stripe account connected to Ticket Tailor, which has a ‘location’ set up. Tell me more
‘Tap To Pay’ enabled as a payment method in Ticket Tailor’s Stripe settings. Tell me more
At least one check-in app user with access to in-person orders and Tap To Pay. Tell me more
A Check-in App with ‘Tap To Pay’ enabled from ‘settings’. Tell me more
How to get started
Download the Check-in app
How to set up your box office to accept in-person orders
Set a location in your Stripe account
Log into your Stripe Dashboard
Go to Manage locations, and then create a location there.
Your location currency much match your event currency.
Set up ‘Tap To Pay’ payments in your Box office
Head to your Box office settings > Payment systems
Edit your Stripe settings
Tick the box which says ‘Tap To Pay (check-in app only)’.
Save your Stripe settings.
How to set up your team to take in-person orders
Create your check-in app users.
Make sure you enable the ‘Allow user to place in-person orders (all events)’ setting when configuring your user.
Choose whether the user is allowed to accept payments for in-person orders, and which type of payments.
None selected – this check-in app user will only be able to create free orders, where no payment is required.
‘Operator’ – a way to indicate that the payment was taken outside of Ticket Tailor. Eg. you could record "cash", or maybe a transaction reference to a third-party payment system.
'Stripe Tap To Pay’ – for compatible iPhone and Android devices. This allows you to accept card and mobile wallet payments with just a phone.
How to sell tickets in-person
Setting up Tap To Pay for the first time
Open your Check-in app.
From the home screen, tap the person icon to open your check-in app settings.
Toggle on 'Tap To Pay'.
Follow the on-screen instructions to complete the setup.
When your Check-in app users log in, and choose an event, they should now see a new ‘Sell’ tab at the bottom of the Check-in app.
How to sell a ticket and take a ‘Tap To Pay’ payment
Click the 'sell' item at the bottom of your screen.
Add the tickets and products you want to sell to your customer to the basket by clicking the '+' or '-' icons.
If you want to add products to their order or edit your customer's details e.g. taking their email to send them a ticket directly, use the tabs at the bottom of the screen.
When you're happy with your selection, click 'review'.
Click 'Take payment'.
If you have multiple payment processors set up to take payments for in-person orders you may have to click to expand the menu to see the button.
You will see a Stripe payment screen.
Ask your customer to tap their card on your device to take the payment, and wait for confirmation.
A ticket will be issued to your customer, and appear in your event doorlist on the check-in app and in your list of orders in Ticket Tailor. If you've entered your customer's email in the 'details' section it will be emailed to them too!
💡 Things to note
Your event must have Stripe set in the payment settings for tickets to be sold via Tap to Pay in the check-in app.
Order management (cancelations, refunds etc.) for Tap to Pay orders will need to be managed via your ‘Orders’ page on www.tickettailor.com, and not in the app.
Orders made using Stripe Tap to Pay cannot be refunded via Stripe. Users can refund via voucher or “outside TT”
If you leave the app running in background for long time (causing it to lose connection with NFC) and then immediately try to take payment, the payment will not go through because the device won't be able to reconnect to the NFC. Please close the app when you're not using it.
If your ticket types have a minimum order requirement, you need to tap on the number (0) to adjust the quantity, you cannot use the +/- icons.