This tutorial will show you how to delete, cancel, or refund an order for one of your events. 

  1. In the Orders section of your dashboard, use the search box under Ticket orders or the Event drop-down menu to find the event or individual attendee’s name. You can search by name, email, transaction ID or ticket code to make finding the order easier.
  2. When you’ve found the order you want to cancel, click anywhere in that row to open a pop-up showing all the order details. Click the orange “Cancel order” button. 
  3. Enter the reason for the order cancellation in the box provided, and click the orange “Cancel this order” button.
  4. The customer will be sent a cancellation email to notify them that their ticket is no longer valid.

Things to note:

  • Cancelling an order does not automatically refund the customer’s payment. If you are using Stripe as your payment processor you will see a checkbox marked “Refund the order payment”. If you are using PayPal then you will need to refund via your PayPal control panel.
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